Case study · Mitchell KOA Journey

73 after-hours registrations.
More than $4,700 processed.

How a travel-oriented campground near Interstate 90 replaced paper envelopes with a guided digital registration, site-selection, and payment process that works alongside KOA K2.

Early results from May 1–August 31, 2026

KOA JourneyBuilt around travelers moving along highways and byways

Near Interstate 90Three miles east of Mitchell, South Dakota

Seasonal operationOpen May 1 through October 31

Mostly overnight staysSame-day arrival needs are part of the operating model

73after-hours registrations

$4,741.21credit-card payments captured

$4,642.22net payments after refunds

38distinct sites used

Before NightCheck

A paper process with a difficult morning handoff.

Mitchell KOA used standard KOA night-registration envelopes and a printed campground map. Before closing, staff marked unavailable sites with a dry-erase marker. Arriving guests had limited information for choosing a site and completed their registration and payment details on paper.

The next morning could mean deciphering handwriting, identifying missing information, or trying to collect payment from a guest who had already left. Management also had no practical way to report on after-hours registrations across the season.

The guest experience

A clearer path from arrival to assigned site.

A bright night-registration sign directs guests to take a site map and scan a QR code. NightCheck then guides them through the complete process.

1Choose a site type

Start with the kind of camping setup needed that night.

2Review available options

Compare rates, site length, hookups, orientation, and amenities.

3Register and pay

Provide the required guest information and pay by credit card.

4Get site details

Receive the assigned site and campground arrival instructions immediately.

Operational impact

Less reconstruction in the morning. More visibility all season.

Cleaner K2 entry

The morning team has the guest and stay information needed to enter the reservation into K2 without chasing missing details.

Payment during registration

Guests pay by credit card through the campground's Stripe account. NightCheck never takes custody of the campground's money.

Better site decisions

Guests see more than a marked map, including site length, hookup configuration, orientation, amenities, and price.

Reportable activity

Management can track registrations, payments, site usage, and seasonal trends that were not visible with paper envelopes.

What the numbers show

NightCheck served the campground's real after-hours mix.

All 73 registrations occurred after the office closed. Every stay was for one night and had an average booking lead time of zero days—exactly the pattern expected at an interstate Journey campground serving travelers deciding where to stop that evening.

NightCheck handled 50 RV registrations and 23 tent registrations across 38 distinct sites. Mitchell KOA is exploring the addition of after-hours cabin registration in the future.

Registrations by month

May 202615

June 202621

July 202617

August 202620

Calls were higher during the May launch ramp. After the workflow and instructions were refined, onsite assistance calls averaged approximately one per week.

“Before NightCheck, our staff relied on paper envelopes and a hand-marked map. The next morning could mean sorting through missing information or trying to collect payment after a guest had already left. Now guests can compare sites using details such as site length, register and pay, and our team has everything needed to enter the reservation into K2. It saves staff time, improves the guest experience, and gives management a clear record of after-hours activity.”

Mitchell KOA management

NightCheck was developed from the team's firsthand operating experience at Mitchell KOA.

About these results

Figures are aggregate live NightCheck reporting for May 1–August 31, 2026. Gross payments were $4,741.21, with $98.99 refunded and $4,642.22 remaining after refunds. Campground management confirms that NightCheck is used for after-hours activity. Mitchell KOA operated longer office hours in 2026 than in 2025, so this case study does not make a direct year-over-year volume comparison.

Bring a clearer process to late arrivals

See what NightCheck could look like at your campground.

Keep the reservation system you already use and add a focused after-hours registration experience.

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